Who We Help
Our programs are designed to help low- to moderate-income customers of Ameren Illinois. We help senior citizens trying to manage rising expenses on a fixed income and families coping with disability, illness and job loss. Most do not qualify for other forms of assistance, so they need your help even more.
Typically, total household income must fall between 150 to 300 percent of the federal poverty level to qualify for bill payment assistance. Our home weatherization program targets households with incomes at 150 to 300 percent of the poverty level.
Helping Those Who Help Themselves
Warm Neighbors Cool Friends offers a helping hand – not a handout. To encourage personal responsibility, our programs often require customers to share in the weatherization improvement costs and make matching payments on their energy bills.
The last year has been particularly challenging for us financially. We do not qualify for the myriad of government programs available, but we are seriously struggling to make ends meet… We can’t thank you enough for the help we’ve received from the Energy Assistance Program.